Register for free workshops in 15 locations across the U.S. Hosted by Malcolm Fry.
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Tuesday, February 21st, 1 p.m. EST
Become self-service centric with social media integration.
Survey your customers and compare results against industry benchmarks. Try it free for three months!
Financial Management Skills for the Technical Support Manager
Structured Problem Solving for the Support Professional
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Crucial knowledge and great training for all levels of professionals.
HDI Support Center Analyst HDI Support Center Manager
Winners are chosen each Wednesday, so make sure to come back each week to enter again.
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HDI Desktop Support Technician HDI Support Center Team Lead
Check out upcoming courses, dates, and locations.
HDI Support Center Analyst
Los Angeles, CA Jan 23-24 Dallas, TX Jan 23-24
Remotely mix self-paced learning with the guidance of an expert for the best of both worlds.
See which live, instructor-led certification and training courses are coming soon.
Check out the state of the industry and see where it's headed at the leading IT service/technical support conference!
Two industry powerhouses, itSMF USA and HDI, come together to bring a comprehensive, service management conference.
FUSION 12 is your opportunity to share your expertise with the more than 1,600 business leaders and service management professionals.
From webinars and trainings to forum meetings and conferences, there’s a meeting perfect for you and everyone in your support center.
Join up with HDI and see all of the benefits that membership provides, including research, collaboration, networking, industry resources, and more.
Attend events and meetings that allow you to interact with your colleagues, work together on problem solving, and share best practices.
Independent, non-partisan representative bodies from all across the industry, HDI Advisory Boards help steer the industry toward the future.
What are other support centers doing? What does compensation look like across the industry? Get the report or become a member to find out!
Multichannel Support by Roy Atkinson
Understand how and why to move into a broader multichannel environment.
Multichannel Support Considerationsby Roy Atkinson
IT's Readiness for the Higher Ed Futurefrom the HDI Higher Education Forum
This article dispels some of the misconceptions about ITIL and SaaS.
Access research briefs on hot topics in the service and support industry. Take this month's 5 minute survey and view archived reports.
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HDI is the industry's leading certification body. Spruce up your knowledge (and your qualifications) and learn best practices, innovative solutions, and more.
HDI Certified Instructors are the best in the business. See how you can become endorsed to help others by the industry-leading certification body.
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HDI, a UBM TechWeb company, is the leading professional association and certification body for technical service and support professionals. Serving a community of over 110,000 members, followers, customers, solution providers, and contributors, HDI hosts industry conferences and events, produces comprehensive publications and research, connects solution providers with practitioners, while certifying and training thousands of professionals each year.
Process-based ITSM gives you a new, process-driven approach to IT service management. Learn more in this Serena Software solution center.
Best Practices in ITSM with BMC helps you leverage SaaS as it relates to best practices in IT service management.
Provided by Robert Half Technology, Career Center provides career development resources that help you chart a course for success.
FrontRange's Help Desk Strategies for Success gives your IT organization tools to provide optimal IT service desk support in today’s challenging business climate.
Sponsored by Courion, Securely Manage Access offers your organization a variety of approaches to securely managing user access amidst the challenges posed by cloud and virtualization.
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
HDI Support Center Manager
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
Throughout history, logic demanded that anyone seeking a thing must find it wherever it IS. Today, those who desire a thing to be found must place it where the people look. Â Even a few years ago, if someone wanted information, they would have...
For nearly two years, HDI has been working with the HDI Desktop Support Advisory board, industry leaders, and service professionals to help bring focus and maturity to the desktop support community. The second annual Desktop Support Practices...
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