Come see Stone Cobra at Dreamforce 2011! We’ll be the rock stars in booth #100.
Stone Cobra Team adds 13 Salesforce Certifications in 5 days
Furthering our expertise in the salesforce.com Service Cloud, Stone Cobra added 13 new certifications this week covering various areas such as Service Cloud Consultant and Developer. This brings Stone Cobra’s Salesforce.com certification total to 27.
Stone Cobra offers “InQuira Health Check†- Get your InQuira system in shape for Summer here.
Shortcut Ninja Released on AppExchange
Increase your productivity with keyboard shortcuts bound to standard buttons. In the sidebar, Shortcut Ninja visually depicts your most often used keyboard combinations…no more memorizing keys!
Click here to see all Stone Cobra Apps on AppExchange!
Support organizations throughout the world have chosen the KT Resolve(sm) process to achieve quantum leaps in performance. Stone Cobra has released the following salesforce.com Service Cloud apps on AppExchange in support of the KT Resolve process best practices:
KT Situation Appraisal KT Problem Analysis KT Coaching and Assessments
Stone Cobra has the only apps that bring the KT Resolve best practices to the salesforce.com Service Cloud!
Stone Cobra Releases the First Service Cloud 2 Console Apps
In support of Salesforce.com’s B2C strategy, Stone Cobra has released Rapid Response Email which gives agents in high-volume support centers the ability to respond efficiently and quickly to incoming customer emails, thus increasing the first contact resolution rate while decreasing the case resolution time.
Click here to check it out.
Join Stone Cobra’s CTO, Scott Sanders, for his presentation on “Developing Applications for the Service Cloud†December 8th at 12:15pm.
Tons of customers are currently using the Service Cloud to run their customer service in the cloud. Are you? This fast-growing application lets customers manage their customer service operations using the Force.com platform. Join us to learn how to create applications and customizations for the Service Cloud—from changing the way users enter support cases to creating a brand-new call agent experience with Force.com code (Apex), Force.com pages (Visualforce), and workflow.
Join Stone Cobra’s CEO, Amanda Roberts, at the Consortium for Service Innovation (in Orlando Florida) - Find out more about:
Engaging the Empowered Customer
Social media: monitor, influence, respond or….ignore?
Join Stone Cobra for the TSW Conference in Las Vegas, NV, from October 18-20th. TSW Conference
Stone Cobra completes the first Salesforce.com “Knowledge in a Box†Platform Knowledge migration project.
Stone Cobra offers “Knowledge in a Box†for Salesforce.com Customers who want to migrate from their existing knowledge solution to Salesforce Knowledge.  “Knowledge in a Box†is a pre-defined package including migration, configuration and training to get you up and running on Salesforce Knowledge quickly and painlessly.  Contact makeitwork@stonecobra.com for more details.
Join Stone Cobra in Las Vegas for a three-day conference to discuss the hottest topics in tech services: Value-Added Services, Cloud Computing, and SaaS. Our customers and prospects can register with our special Partner price of $2,195 plus any current promotional discounts. Follow this special link:
https://www.regonline.com?eventID=855027&rTypeID=355065
Following are just some [...]
Salesforce now has an ITIL solution on App Exchange!
Check out Stone Cobra’s ITIL solution, PIIT Viper, and request a free trial!
Check out our Dreamforce 2010 Speaker Proposals!!!
What are your plans for Dreamforce 2010 this year? It’s going to be HUGE!! Check out our speaker submissions and vote for the ones you like best. Our topics range from weekend warrior tales about our CEO writing applications in her jammies to our top 10 Visualforce hacks to tips on improving your hiring practices with Force.com. Read more here!!
Our Salesforce.com Success Story
“It’s difficult to put us in a box,†says Amanda Roberts, “but we like it that way. Our uniqueness is that we take best practices in service and support and translate them with technology. We like challenges we can sink our teeth into. Most of all, we enjoy being known as the experts in our domain.â€
Stone Cobra is Hiring!!
If you are looking for a fast-paced, fun environment at a killer software company, then we just might have a match made in heaven. Check out our list of current openings, and let us know if you think you’re “the one.”
Just encountered one of the worst community auto-responses ever. The text below summarizes the response given to us after posting a question on this forum. Here’s the breakdown…
In a real high-volume, low-complexity (hv/lc) environment where average case handling times are less than 5 minutes and first call resolution rates are high (80+%), the focus is more on just-in-time (JIT) training than formal KCS. Of course JIT training has many of the same features and attributes of KCS, but there are distinct differences as well.
Check out these two Dreamforce sessions featuring Stone Cobra CEO, Amanda Roberts, and learn how you can create and deliver long-term ROI for your service organization.
“What’s Cooking in the Service Desk?” Watch Now! “Got KCS? Delivering a Knowledge-Centered Support” Watch Now!
Dreamforce is just around the corner!! Will you be there? Look for Stone Cobra’s booth on the Main Expo floor, and ask for a LIVE demo of BlackCRM and PIIT Viper!!
Stone Cobra has chosen a new law firm, White & Lee LLP due to their outstanding reputation, knowledge of the software industry, and focus on companies at the same growth stage as Stone Cobra. White & Lee’s expertise is in defining and positioning emerging growth companies’ businesses, procuring capital and other resources for growth, and for more mature enterprises, identifying liquidity options.
Salesforce.com’s seventh annual user and developer conference, Dreamforce Global Gathering 2009, is touted to be the cloud-computing event of the year. Check out the Dreamforce site that was updated and released today. There are even rumors that Stone Cobra may be presenting at Dreamforce. Hope to see you there!
Stone Cobra is pleased to announce the release of their new website highlighting the range of Products and Services offered. The new website framework is an extensible base enabled Stone Cobra’s customers and partners to interact with public content as well as secured knowledge and tools. Check back often over the next few months as Stone Cobra continues to roll out new functionality and expanded areas of the site.
