The Best Social CRM Programs
New Social CRM software is being developed everyday. We asked an expert which one you should use now. View slideshow
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New Social CRM software is being developed everyday. We asked an expert which one you should use now. View slideshow
Tying a traditional loyalty program to social and location-based check-ins can be an easy way for businesses to attract customers and make money. Here’s how to determine whether it’s worth it for your business and then how to pull it off. Read more
Groupon—one of the fastest growing companies ever—has proven the formula works with its estimated $750 million IPO. Can you still break into the crowded daily deals space? Read more
Whether it's sudden press or a viral video, it's easier than ever for business owners to get a taste of the spotlight. Here's how to make it last. Read more
Your customers hoard airline miles and covet their status-symbol black American Express. What was once called "consumer incentives" is now known as "gamification"—and here's how to integrate it into your company and win consumers' hearts and minds while you're at it. Read more
At one time, these phrases made a real impact on potential customers. Not anymore. Read more
The value of customer relationships runs much deeper than a good product or service. Read more
These 6 simple rules virtually guarantee that the people you work with will want you around. Read more
I know, I know: You're worried about expenses. But sometimes you need to invest in developing new friendships for your company. Read more
It takes more than a firm handshake to make a great first impression these days. Use these tips to make sure you're getting it right. Read more
Amy Jain and Daniella Yacobovsky, the co-founders of online retailer BaubleBar, talk about how they convince customers they sell quality designer jewelry, de... Watch video
Make sure every interaction you have with your customers inspires a positive emotion. Read more
Your customers are the cornerstone of your success. So why on earth are you torturing them? Read more
How one company re-incentivized its sale force to pursue high-value customers. Read more
To grow, your business needs to reel in the big fish. Here's how I transformed my tiny business into one of the best-known PR firms in the United States. Read more
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