Customer Service and Support
How can we help you?
Try this first:
Most common solutions are found here:
Download, install trials
Still need help?
For faster service:
Make sure you have access to the computer on which you are trying to install.
Go to Adobe Support and choose your product. Then go to its online Help and Support Center.
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold,
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Adobe Volume Licensing (AVL) Self Help and Support
Still need help?
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,
For faster service:
Make sure you have access to the computer where you are trying to install your product.
Most common solutions are found here:
Download and installation support
Still need help?
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Download and installation support
Support is provided by the manufacturer of the product that you received your bundled software with.
Still need help?
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold,
* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.
For faster service:
Make sure you have access to the computer on which you are trying to install.
If you installed on more than two computers, start your software on one computer and choose Help > Deactivate.
Still need help?
For faster service:
Have your serial number ready (look for it on the product box or in your order email), and make sure you have access to the computer on which you are installing. (See Find a serial number.)
Most common solutions are found here:
Installation and serial number errors
Still need help?
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,
For faster service:
Make sure you have access to the computer on which you are trying to enter your serial number.
Log in to your account to see your registered products and find your serial number.
Still need help?
You can find your serial number on the product box or in your order email.
Still need help?
Go to Adobe Support and choose your software. Then go to its online Help and Support Center.
Still need help?
If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View the Adobe support programsrequest a callback from the first available agent. You can also schedule a callback for a more convenient time. for details. Call us at 800-833-6687. To avoid waiting on hold,
For faster service:
You must register your software to get product support. Register now
Go to Adobe Support and choose your software. Then go to its online Help and Support Center.
Still need help?
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call us at 800-833-6687. To avoid waiting on hold,
Is it possible you've already registered? Log into your account to see your registered products.
Otherwise, register your product now.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,
For faster service:
Have your Adobe ID or a recent order number ready.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,
Visit the Adobe Store to buy, get product information, or speak to a sales specialist.
If you're a student or staff member at an accredited educational institution, visit Adobe's Education Store.
Visit the Adobe Connect store to buy Connect for up to 100 users. To buy Connect for more users, request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.
Request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.
Use the Adobe Support Portal with your Adobe login (usually your email address).
Check order status online anytime once you've submitted your ID.
Use our Eligibility Verification Service to submit your ID or check status.
Try our suite selector to find the suite you need.
Check the comparison chart to see which products are included in each suite.
To install and use an upgrade you must have a qualifying previous version installed or have its serial number.
Review our upgrade FAQ to find out what upgrades you can install with your current products or serial numbers.
Find information at Adobe Products or check our product comparison information.
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe processes orders immediately, so you can't change or cancel an order. You can, however, return the product and then place a new order. To submit a request, chat with an agent (usually fastest) or call 800-833-6687. To avoid waiting on hold,
For faster service:
Find your order number and serial number (look for it on the product box or in your order email).
Submit return requests with your sales receipt through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Returns not purchased from Adobe require proof of purchase. This policy applies to North America only.
Submit platform exchanges through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Platform exchanges require product registration. Register now
Check order status online anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number that Adobe sent by email after your refund request.
request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,
View the Adobe Volume Licensing overview.
You may also try:
Try our online Help and Support Centers or 24-hour user forums:
You can also log into your account to see your registered products and their serial numbers.
Adobe Support and Customer Service
Monday–Friday, 5am–7pm PST800-833-6687
Software activation
Available 24/7866-772-3623
Adobe Volume Licensing (business accounts)
Monday–Friday, 5am–5pm PST
For faster service, chat with a licensing specialist800-443-8158
TTY (Telephone Typewriter)
Monday–Friday, 5am–2pm PST
Messages accepted after hours800-685-3573
Adobe Gold and Platinum contract holders
Log in to the Customer Support Portal to create a support case, or see your contract Welcome letter for support contact information.
Omniture support
Log in to your Omniture product or visit the Omniture ClientCare portal.
CQ and CRX support
Visit the CQ and CRX Support Center.
Scene7 support
Visit the Client Resource Center.
Business Catalyst support
Log in to your Admin Console or visit the BC Support Center.
Feedback
Adobe products
Report a bug
Log a bug incident here and we will try to fix it in our next release.
Request a feature
Do you have a great idea for a feature? Send it in.
Legal
Report piracy
Please report suspected software piracy.
Other
Report security issues or vulnerabilities
Please report a security issue involving our products.
Participate in Adobe user research
Adobe regularly conducts many types of research activities to help improve Adobe products and is always looking for paid participants, at all levels of experience.
Sales
Buy Adobe products
Adobe Store
Buy individual copies of Adobe products on the web with a credit card.
Volume licenses
Buy multiple copies of Adobe products for your organization and enjoy a volume discount.
Desktop and consumer products
800-585-0774
Monday-Friday
6am-7pm (Pacific Time)
Server, enterprise, and developer products
888-649-2990
Monday-Friday
6am-5pm(Pacific Time)
Adobe® LiveCycle® products
Adobe Acrobat® Pro
Adobe Connect™
Adobe Flash® Builder™
Acrobat Distiller® Server
Adobe ColdFusion®
Help buying Adobe products
Enterprise customers
Company information
Company information
Legal information
Office locations
North America
Corporate headquarters
Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704
Directions to the San Jose office Fax: 408-537-6000 Tel: 408-536-6000
Mexico office
Adobe Systems Incorporated
Ruben Dario, 280 piso 21
Mexico, D.F. CP11580
Fax: +52 55 5281-3384 Tel: +52 55 5283-2400
Seattle office
Adobe Systems Incorporated
801 N. 34th Street
Seattle, WA 98103
Directions to the Seattle office Tel: 206-675-7000
San Francisco office
Adobe Systems Incorporated
601 Townsend Street
San Francisco, CA
94103
Directions to the San Francisco office Fax: 415-832-2020 Tel: 415-832-2000
Boston office
Adobe Systems Incorporated
21 Hickory Drive
Waltham, MA 02451
Directions to the Waltham office Fax: 781-839-1001 Tel: 781-839-1000
New York office
Adobe Systems Incorporated
1540 Broadway, 17th Floor
New York, NY 10036
Fax: 212-471-0990 Tel: 212-471-0904
Adobe Systems (Formerly Demdex)
460 W. 34th Street, Fifth Floor
New York, NY 10001
Utah office
Adobe Systems Incorporated
550 East Timpanogos Circle
Orem, UT 84097
Tel: 801-722-7000
Washington, D.C., office
Adobe Systems Incorporated
7930 Jones Branch Drive, Fifth Floor
McLean, VA 22102
Directions to the Washington, D.C., office Fax: 571-765-5450 Tel: 571-765-5400
Canada offices
Adobe Systems Canada
343 Preston Street
Ottawa, Ontario K1S 1N4
Canada
Directions to the Ottawa office Tel: 613-940-3676
Asia
China offices
Beijing:
0909, 9/F, China World Tower
No.1 JianGuoMenWai Ave.
Beijing 100004
P.R. China
Fax: +86 10 58657701 Tel: +86 10 58657700
Shanghai:
35/F,Citic Square 1168 Nanjing Road West,
Shanghai 200041
Fax: +86 21 52524616 Tel: +86 10 58657700
Japan offices
Adobe Systems Co., Ltd.
Gate City Osaki, East Tower
1-11-2 Osaki
Shinagawa-ku, Tokyo 141-0032
Japan
Main Tel: 011-81-3-5740-2400
Taiwan office
19/F, No. 105, Sec. 2
Tun-Hwa South Road
Taipei, 106 Taiwan
Fax +886 2 6636 8511 Tel: +886 2 6636 8500
Hong Kong office
Suite 4102, 41/F
The Lee Gardens
33 Hysan Avenue
Causeway Bay
Hong Kong
Fax: +852 2970 2277 Tel: +852 2916 2100
Korea office
16F, A, Kyobo Kangnam Tower
1303-22 Seocho-dong, Seocho-gu
Seoul, Korea 137-070
Fax: +82 2 530 8001 Tel: +82 2 530 8000
Singapore office
No. 8 Temasek Boulevard Suntec Tower 3
#06-02
Singapore 038988
Fax: +65 6333 8023 Tel: +65 6511 5500
India offices
Research and Development Pvt. Ltd.
Salarpuria Infinity, Third Floor
#5, Bannerghatta Road
Bangalore-560029
India
Fax: +91 80 41939505 Tel: +91 80 41939500
518/519, Midas, Sahar
Plaza Complex,
Andheri(E), Mumbai-
400059
India
Fax: +91 22 28365167 Tel: +91 22 40308809 or 40308805 or 40308806 or 40308807
I-1A, Sector 25A
Noida, U.P. 201301
India
Fax: +91 120 433 3427 or 433-3439 Tel: +91 120 244 4711
Australia
Adobe Systems Pty. Ltd.
Tower B, Level 13,
821 Pacific Highway,
Chatswood, NSW 2067
Australia
Fax: +61 2 9778 4190 Tel: +61 2 9778 4100
Europe, Middle East and Africa
Basel
Adobe Research Schweiz AG
Barfüsserplatz 6
CH-4051 Basel
Switzerland
Fax: +44 0 61 226 55 39 Tel: +41 0 61 226 55 00
Belgium
Adobe Systems Benelux BV
Park Lane Building F, 1st floor
Culliganlaan 2F
B-1831 Diegem
Belgium
Fax: +32 2 416 40 09 Tel: +32 2 416 40 00
Czech Republic
Adobe Systems
Avenir Business Park
Radlicka 714/113a
158 00 Prague 5
Czech Republic
Fax: +420 225 020 909 Tel: +420 225 020 900
Denmark
Adobe Systems Danmark ApS
Islands Brygge 57
2300 København
Danmark
Fax: +45 3231 6001 Tel: +45 3231 6000
Dubai (MENA Region)
Adobe Systems Dubai
Festival City, Festival Business Tower
19th floor
P.O.Box 36605 Dubai-UAE
Fax: +971 4 293 25 25 Tel: +971 4 293 26 13
France
Adobe Systems France SAS
112, avenue Kléber
75784 Paris Cedex 16
France
Fax: +33 1 56 54 99 01 Tel: +33 1 56 54 99 00
Germany, Austria and Switzerland
Adobe Systems GmbH
Georg-Brauchle-Ring 58
D-80992 München
Deutschland
Fax: +49 89 31 70 57 05 Tel: +49 89 31 70 50
Adobe Systems (Schweiz) GmbH
Barfüsserplatz 6
CH-4001 Basel
Switzerland
Google Maps Fax: +41 61 226 55 39 Tel: +41 61 226 55 00
Italy
Adobe Systems Italia Srl.
Viale Colleoni, 5
Centro Direzionale Colleoni
Palazzo Taurus A3
20041 Agrate Brianza
Milano
Italy
Fax: +39 039 6550.50 Tel: +39 039 6550.1
Adobe Systems Italia
c/o Palazzo Arte Moderna
Piazza Marconi, 15
00144 Roma
Fax: +39 06 45439899 Tel.: +39 06 3280 3650
Ireland
Adobe Systems Software Ireland Limited
4-6 Riverwalk
Citywest Business Campus
Dublin 24
Ireland
Fax: +353 1 242 6711 Tel: +353 1 242 6700
Israel
Adobe Systems Israel
8 Aba Even Blvd.
Herzlia, 46725, Israel
Tel: +972 9 9614025
Netherlands
Adobe Systems Benelux BV
Europlaza
Hoogoorddreef 54a
1101 BE Amsterdam ZO
The Netherlands
Fax: +31 20 65 11 300 Tel: +31 20 65 11 200
Norway
Adobe Systems Norge AS
Karenslyst alle 8 B
0278 Oslo
Norge
Customer support: +47 23 16 28 82 Customer service: +47 23 16 28 81Organisasjonsnummer: 979 953 046 MVA
Poland
Adobe Systems
Regus Business Center
ul. Prusa 2
00-493 Warsaw, Poland
Fax: +48 22 657 0111 Tel: +48 22 657 0173
Romania
Adobe Systems Romania
Anchor Plaza, 9th floor
26Z Timisoara Blvd.
061331, Bucharest
Romania
Fax: +40 (0) 21 413 36 26 Tel: +40 (0) 31 413 35 00
Russia
Adobe Systems Russia
Kosmodamianskaya nab 52
Building 1Ð’
Moscow, 115054
Russia
Fax: +7 (499) 503 66 85 Tel: +7 (499) 503 66 85
South Africa
Adobe Systems South Africa (Pty) Ltd
Cnr Sloane and Main Road,
The CampusTwickenham Building,
Bryanston, 2021, South Africa
Fax: +27 (0)86 541 0842 Tel: +27 (0)11 575 0008
Spain
Adobe Systems Iberica, S.L
Torre Mapfre — Villa Olimpica Marina, 16-18 Planta 20
08005, Barcelona
España
Fax: +34 93 326 84 20 Tel: +34 93 326 84 00
Sweden / Skandinavia
Adobe Systems Nordic AB.
Box 47
Kista Entre
Knarrarnäsgatan 7
16493 Kista
Sweden
Fax: +46 8 751 4955 Tel: +46 8 752 3300
Turkey
Adobe Systems
Büyükdere Cd. No:191
Apa Giz Ofis Binasi Kat:16 34394
Levent - Istanbul - Türkiye
Fax: +90 (212) 371 05 99 Tel: +90 (212) 371 05 00
Ukraine
Adobe Systems Ukraine
25-B Petra Sagaydachnogo Street,
4th Floor, Business-center "Regus Podil"
Kiev 04070, Ukraine
e-mail:dklyuchn@adobe.com Fax: +38 044 498 51 00 Tel: +38 044 498 51 98 (97)
United Kingdom
Adobe Systems Europe Ltd
Market House
34-38 Market Street
Maidenhead
Berkshire
SL6 8AD
United Kingdom
Fax: +44 1628 590 100 Tel: +44 1628 590 000
Adobe Consulting - London
12 Park Crescent
London, W1B 1PH
United Kingdom
Fax: +44 0 20 7317 4225 Tel: +44 0 20 7317 4100
South America
Adobe Systems Brazil
Rua James Joule 65
Conjunto 141
Condominio Edificio Torre Sul
CEP 04576-080, Sao Paulo
Brazil
Fax: +55 11 3842-9539 Tel: +55 11 2175 9595
Middle East, Mediterranean, Africa, Indian Ocean Islands
Adobe Systems South Africa (Pty) Ltd
Cnr Sloane and Main Road,
The CampusTwickenham Building,
Bryanston, 2021, South Africa
Fax: +27 (0)86 541 0842 Tel: +27 (0)11 575 0008
