Contact Adobe

Most common solutions are found here:
Download, install trials

Still need help?

For faster service:

Make sure you have access to the computer on which you are trying to install.

Go to Adobe Support and choose your product. Then go to its online Help and Support Center.

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold,

For faster service:

Make sure you have access to the computer on which you are trying to install.

Most common solutions are found here:
Adobe Volume Licensing (AVL) Self Help and Support

Still need help?

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,

For faster service:

Make sure you have access to the computer where you are trying to install your product.

Most common solutions are found here:
Download and installation support

Still need help?

For faster service:

Make sure you have access to the computer on which you are trying to install.

Most common solutions are found here:
Download and installation support

Support is provided by the manufacturer of the product that you received your bundled software with.

Still need help?

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call 800-833-6687. To avoid waiting on hold,

* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.

For faster service:

Make sure you have access to the computer on which you are trying to install.

If you installed on more than two computers, start your software on one computer and choose Help > Deactivate.

Still need help?

For faster service:

Have your serial number ready (look for it on the product box or in your order email), and make sure you have access to the computer on which you are installing. (See Find a serial number.)

Most common solutions are found here:
Installation and serial number errors

Still need help?

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,

For faster service:

Make sure you have access to the computer on which you are trying to enter your serial number.

Log in to your account to see your registered products and find your serial number.

Still need help?

You can find your serial number on the product box or in your order email.

Still need help?

View Adobe support programs

Go to Adobe Support and choose your software. Then go to its online Help and Support Center.

Still need help?

If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View the Adobe support programsrequest a callback from the first available agent. You can also schedule a callback for a more convenient time. for details. Call us at 800-833-6687. To avoid waiting on hold,

For faster service:

You must register your software to get product support. Register now

Go to Adobe Support and choose your software. Then go to its online Help and Support Center.

Still need help?

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe also offers paid phone support for a US$39 fee per incident as well as other customized support options. To purchase support, call us at 800-833-6687. To avoid waiting on hold,

Is it possible you've already registered? Log into your account to see your registered products.

Otherwise, register your product now.

Your login name is usually your email address. Get help with your login name or password.

Still need help?

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,

For faster service:

Have your Adobe ID or a recent order number ready.

Your login name is usually your email address. Get help with your login name or password.

Still need help?

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,

Visit the Adobe Store to buy, get product information, or speak to a sales specialist.

If you're a student or staff member at an accredited educational institution, visit Adobe's Education Store.

How to buy through Adobe Volume Licensing

Visit the Adobe Connect store to buy Connect for up to 100 users. To buy Connect for more users, request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.

Request a consultation or call us at 888-649-2990 to speak to an enterprise specialist.

How to qualify for Education Purchasing

Use the Adobe Support Portal with your Adobe login (usually your email address).

Check order status online anytime once you've submitted your ID.

Use our Eligibility Verification Service to submit your ID or check status.

Try our suite selector to find the suite you need.

Check the comparison chart to see which products are included in each suite.

To install and use an upgrade you must have a qualifying previous version installed or have its serial number.

Review our upgrade FAQ to find out what upgrades you can install with your current products or serial numbers.

Find information at Adobe Products or check our product comparison information.

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Adobe processes orders immediately, so you can't change or cancel an order. You can, however, return the product and then place a new order. To submit a request, chat with an agent (usually fastest) or call 800-833-6687. To avoid waiting on hold,

For faster service:

Find your order number and serial number (look for it on the product box or in your order email).

Submit return requests with your sales receipt through our Support Portal using your Adobe login name (usually your email address).

For faster service:

Returns not purchased from Adobe require proof of purchase. This policy applies to North America only.

Submit platform exchanges through our Support Portal using your Adobe login name (usually your email address).

For faster service:

Platform exchanges require product registration. Register now

Check order status online anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number that Adobe sent by email after your refund request.

request a callback from the first available agent. You can also schedule a callback for a more convenient time.Call us at 800-833-6687. To avoid waiting on hold,

View the Adobe Volume Licensing overview.

Try our online Help and Support Centers or 24-hour user forums:

You can also log into your account to see your registered products and their serial numbers.