Help

Shopping

How do I know what format a track or video is available in?

We state which formats are available to download for each track before you make your purchase. When you are looking at the full product details page you will see the format and bitrate indicated just next to the artwork, below the product price.

Our audio downloads are offered in one or more of the following formats:


MP3s are universally compatible across all digital media players including iPods, mobile phones, PC and Mac, PDAs and other music playing devices. The vast majority of our audio downloads are available in this format.


FLAC 16-bit format is a lossless compression format, which means the integrity of the audio source file remains complete and the quality is maximised. FLAC files can be played on most players, though you might need to download the appropriate codec.


The FLAC 24-bit (High Definition) format is meant for music recorded in studios that allow 24-bit mastering - the benefits of which CDs, with their 16-bit capabilities, can’t do justice to. Please read our Flac Essentials Guide for more information.

Our video downloads are available in the following formats:


The MPEG4 format is encoded at around 1mbps for full-screen viewing on PC or Macs using software such as iTunes or Quicktime. If you intend to view the video on a PC monitor, download and play this file to ensure you watch the video at the highest quality available.


The portable MPEG4 format is a smaller file optimised for viewing on the iPod and other portable devices that support MPEG4, though they can still be played on a Mac or PC. These files are encoded at around 750kbps, so they’ll take up less memory on your device.

Which formats are compatible with my iPod/MP3 player/mobile?

MP3 is universally compatible, so you can play our MP3 music files on iPods and other Mac products, and they are also ideal for mobile phones and any MP3 player.

We also offer a large portion of our catalogue in AAC, which is compatible with iPods, iTunes and iPhones.

If you’re buying video, look for , which indicates that a format optimized for playback on the iPod and iPhone is available.

For more information on the various formats we offer, please click here.

Is the album artwork included when I purchase the downloads?

All new and recently-added MP3 downloads will contain artwork but downloads from the older part of our catalogue may not. However, we are working to deliver artwork with all MP3 downloads. If you have purchased Windows Media files from us in the past, please note that these do not include artwork due to technical limitations with this type of file.

What happens when I buy downloads before the release date?

You can buy downloads in advance of the displayed release date, or 'pre-order'.

When you do so, your purchase will appear in a special section of your Locker labelled ‘Pre-Orders’, with the release date listed to the right of this information.

Sign in to your Locker on that date to access these downloads.

Can I buy downloads for other people?

You are able to purchase downloads as a gift for someone else.

1. Find the downloads you wish to give and add them to your basket on the right side of the page.
2. When you have added all the downloads to your basket, click on the ‘Gift This’ link that appears below your basket total and sign in to your account if necessary.
3. Complete the ‘Gifting’ section on the Checkout page.
4. Enter and submit your payment details to complete the transaction.

Your friend does not need to have an existing 7digital account at this stage. We will email your friend to notify them that they have been sent a gift and advise them on how they can download it from 7digital.

Can I save tracks to buy later?

Tracks are removed from your basket each time you log out of your 7digital account or close your browser window.

We will be adding a function in the near future that allows users to save downloads to purchase at a later date.

Are there subscription fees for 7digital?

7digital is not a subscription-based service. Our customers are only charged for downloads they have purchased, at the point of purchase.

I can’t find the download that I am looking for.

If you are unable to find the tracks that you are looking for via our advanced search facility and Artist A-Z navigation, then we are not able to sell those downloads to you at the moment. It may be that the content you are looking for is not distributed digitally or that it has not been licensed for your country.

Please check back from time to time.

How can I identify music that contains explicit content?

The RIAA, which represents the American record industry, operates a voluntary scheme to inform customers of explicit content in music products. This means that if an album or track contains sexually explicit or violent content, the record company will usually have applied the "Parental Advisory: Explicit Content" logo, which looks like this:



We support the RIAA scheme and ask that adults take the logo into consideration when deciding what content is appropriate for young children.

Can I buy CDs from 7digital?

7digital sells digital downloads only. We do not offer CDs, DVDs or other physical products.

Why are certain tracks only available if you buy the whole album?

We are instructed by our suppliers to prevent sales of individual tracks from certain products. This may be because the track concerned is too long or the supplier might not have the rights to sell the track individually, such as in the case of soundtracks and compilation albums.

What determines the price of tracks/albums?

For every download we sell, 7digital pays royalties to the record or video companies that supply (or “licenseâ€) the audio/video to us, and also to any songwriters involved. The price of each download/bundle that you see in the store will be determined by the prices that we are charged by these companies. Where an album is at a lower price, this typically indicates that the price that we pay to the supplier of that album is also lower.

Why are certain albums listed more than once?

Our suppliers will often provide more than one format for a particular album and this sometimes results in an album being listed more than once on our site. We do try to keep duplicate listings to a minimum. However, this can be complicated as these versions are subject to appearing, disappearing or changing at any point.

Paying

I'm having difficulty paying for my downloads.

If you receive an error message stating that your transaction cannot currently be processed after confirming your payment, this is usually caused by a problem during the authentication process initiated by your bank. This can occur for a number of different reasons, and the problem can usually be resolved by making sure you have entered your card details correctly, and trying again at a later point in time.

To ensure that you're not paying for the same item twice, you may also want to check your email inbox for any receipts and your locker for your download before reattempting the purchase.

Should he problem persist, please contact our Customer Services team.

If you cannot even reach the checkout page, but are being redirected to the login page every time you click "Checkout", this is likely to be caused by a conflict between our service and the "cookies" that your browser uses to communicate with our service.

To resolve this, we suggest deleting your cookies as follows depending on your browser:

1. Internet Explorer:
Open Internet Explorer and to go Tools > Internet Options > General > Delete Browsing History > Delete All and tick the box: "Also delete files and settings stored…". You might need to restart your computer after doing this.

2. Firefox:
Open Firefox and go to Tools > Clear Private Data, a pop up will appear. Tick the Cookies box then select Clear Private Data button from the bottom of the pop up. You might need to restart your computer after doing this.

If you are having difficulty paying for other reasons, please contact our Customer Services team.

I'm not sure if my payment was processed successfully.

If you are uncertain whether you have been charged for a download, you can:

1. Check your Locker to see if the files that you were attempting to purchase appear on the first page.
2. Check your inbox (and any spam/junk folder) for an emailed receipt. You should expect a receipt for every purchase from 7digital.

If you are still uncertain whether your transaction completed successfully, you should contact our support team.

Do I get a receipt with my downloads?

If you purchase downloads from 7digital or from a site operated by 7digital, you should automatically receive a confirmation email receipt from us.

If the message does not appear in your inbox, you may wish to check your spam/junk folder.

Do I need to re-purchase tracks in order to download them again?

Re-purchasing a download is very unlikely to solve the problem that you have encountered.

If you have any difficulty with a download, please contact our Customer Services team before you do anything else.

There's something wrong with my download. If I buy it again, will I get a refund for my original purchase?

Re-purchasing a download is very unlikely to solve the problem that you have encountered.

If you have any difficulty with a download, please contact our Customer Support team before you do anything else.

Which methods of payment are accepted by 7digital?

We accept the following credit cards: Visa, Mastercard, American Express and Solo.

You can also purchase from us using PayPal or ClickandBuy.

Please select your preferred option in Checkout.

Do you store my credit card details?

Do you store my credit card details?

If you purchased from us using a credit or debit card, the card information will be stored in encrypted form in relation to your account. This will mean that you will not have to re-enter the card details for your future purchases.

If you wish to have your credit/debit card details removed from your account, contact our Customer Services team.

Will I be charged before or after I download the track that I have purchased?

You will be charged for your download at the time of purchase.

I have a voucher code. How do I redeem it?

You may have acquired the voucher from a number of sources and your voucher will entitle you to a certain number of tracks or albums. If you acquired the voucher code from a partner of 7digital, please follow the instructions issued by this partner. If these instructions are not clear, please contact our support team and we can assist.

If you acquired the voucher directly from 7digital, then please check through the following steps to redeem your voucher code:

1. Select your downloads by adding to the basket, and click Checkout when you are ready to proceed.
2. If you already have a 7digital account, please sign in with your account details. If you are a new customer then you will need to select ‘I want to sign up’ and follow the instructions to create your account.
3. At the Checkout page, you will see a box labelled ‘Enter vouchers here’ below your basket. Enter your voucher code and select ‘APPLY’.
4. If you are not purchasing additional downloads, your basket total will be zero and you can select ‘Go To Downloads’ to access these tracks from your Locker. If you are purchasing additional downloads, your basket total will be reduced and you can select other payment options to complete the purchase and proceed to your Locker.

Please note that if your voucher entitles you to more than one download, you can use the voucher on multiple visits until the voucher has been fully redeemed, i.e. you do not have to redeem the full value of the voucher in any single visit.

I have a voucher code but it isn't working. What should I do?

Please inform the support team that you are unable to redeem the voucher and submit the code you are having difficulty with.

Can I shop at 7digital from outside of the UK?

If you are located outside the UK, you will be unable to purchase from our 7digital.com site. However, we operate download sites in an increasing number of other countries.

To see if we have a store for your country, please scroll to the bottom of the page to view the links to our current international services.

Downloading

What is the quickest/easiest way to download tracks?

If you wish to download several tracks at the same time, the quickest option is to use the 7digital Download Manager (see below).

What is the 7digital Download Manager and how do I use it?

Our Download Manager allows you to download multiple tracks from 7digital at the same time, and ‘queue’ them for downloading rather than clicking on each download individually.

This is a small application that is easy and safe to install: please click here to download and follow the on-screen instructions.

Please note that our Download Manager is not currently Mac-compatible.

Once you have installed the 7digital Download Manager on your PC, you can download tracks and albums from your Locker as follows:

1. Make sure that the blue box at the top of your Locker labelled ‘Download Manager’ indicates that your download manager is activated. Please note that the Download Manager is not Mac-compatible.
2. If there are multiple formats available for your download, please select your preferred format from the drop-down list next to the download icons to the right of the page.
3. To download an entire album click on the “Download All†icon.
4. To download an individual track from an album, click on the black arrow next to the album artwork to display the tracks. Click on the green ‘download’ icon on the right side of the track listing to add the track to the download manager.

Every time you click on a track or album to download, you should see confirmation in the notification area of your taskbar, and you can view the Download Manager by clicking on in the same part of the taskbar.

If you wish to change the destination folder for future downloads, open the Download Manager and click on the icon at the bottom left of the window that says 'OPEN FOLDER'. You can change the destination folder for your downloads by going to FILE > SET FOLDER.

I’ve recently downloaded a track but can’t find it on my computer.

If you downloaded the track manually, you may have accidentally opened it directly from the site instead of saving it to your hard drive. If this is the case, you should either conduct a search for the file or download it again, making sure that you follow the instructions here.

Please note that you do not have to purchase a track again in order to download it a second time - it can be accessed and downloaded again from your locker page.

If you have used the 7digital Download Manager to download your files, open the Manager and click on the icon at the bottom left of the window that says 'OPEN FOLDER'. You can change the destination folder for your downloads by going to FILE > SET FOLDER.

I can't find my 7digital downloads in iTunes. Where are they?

The default setting "Let iTunes manage my downloads" works with iTunes version 9 and above with the media folder that was installed by default. If you have changed the location of your media folder in iTunes, follow the instructions below:

In 7digital download manager, go to the “Downloads†menu and click on “Select Download Locationâ€

Select “I’ll manage my downloadsâ€

Click on “Browse†and navigate to your iTunes media folder. Select the “Automatically Add to iTunes†folder and click OK.

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Which download managers can I use to download my tracks?

We recommend that you use the 7digital Download manager, as we cannot guarantee compatibility with any other programs.

How do I start downloading tracks using Download Manager?

After installing Download Manager on your computer, go back to your web browser. Click on the Download All button to start downloading tracks using the 7digital Download Manager.

What is Adobe Air?

Adobe Air is a part of the Download Manager install. It is a cross platform runtime environment used for the new 7digital Download Manager to run on your computer. In plain English, it is a way for the Download Manager to be run on any operating system including Mac OS X.

How do I uninstall my old version of Download Manager?

If you have an older version of the Download Manager, please uninstall this by following the instructions below.

Click on the Start button in Windows

Go to All Programs > 7digital Locker > Uninstall

What does a red icon mean in Download Manager?

If you see a red icon in Download Manager it means that your download has failed. There are a few reasons why this could happen such as a slow internet connection. Click on the red icon to try downloading again. If you are still unable to download the file, please contact our Customer Services team.

Is the download manager not available for Mac?

Yes, the 7digital Download Manager is available for Mac OS X. Click here to get 7digital Download Manager.

Why does my download stop at 99%?

If you are using an external download manager (e.g. FDM, Microsoft Download Manager or similar software), this program may be preventing you from being able to fully download a track. We recommend that you use the 7digital Download Manager to download your tracks.

How do I download one track at a time?

In the ‘Downloads’ section of your Locker page, click on the black arrow next to an album title to display the tracks. Then follow these instructions according to the browser you are using.

1. To download a file manually using Internet Explorer, click on the green ‘download’ icon on the right side of the track listing and select ‘Save As’. You should save the file to the folder where you want to store your download.

2. To download a file manually using Firefox, click on the green ‘download’ icon on the right side of the track listing. In the pop-up window, change the selection from ‘Open’ to ‘Save File’. Firefox will typically save the file to a default folder. To identify or change the default folder, go to TOOLS > OPTIONS>MAIN in your Firefox browser.

3. To download a file manually using Safari, click on the green ‘download’ icon on the right side of the track listing and select ‘Save’. You should save the file to the folder where you want to store your downloads.

4. To download a file manually using Google Chrome, click on the green ‘download’ icon on the right side of the track. The file will automatically be saved to a folder called ‘Downloads’ in your ‘My Documents’ folder. To change the destination folder for your download, click on the ‘tool’ icon to the right of the address bar. Select ‘Options’ and go to ‘Minor Tweaks’.

What is a zip file and how do I use it?

A zip file allows you to download several of your tracks at the same time as a single, smaller file for distribution. You will need to ‘unzip’ this file and extract your downloads before you can play or transfer them to an MP3 player or mobile phone.

You will not require any special software to unzip the file if you are on Windows XP, Vista, Windows 7 or OSX operating systems.

How do I add tracks from 7digital to my iTunes library?

To add a file to your iTunes library, open iTunes and go to FILE > ADD FILE TO LIBRARY.

Alternatively, you can add all media files saved within a specific folder by going to FILE > ADD FOLDER TO LIBRARY.

If your downloads are contained within a single zip file, you will need to ’unzip’ the file and extract your downloads before they can be added to your iTunes library or transferred to an iPod. More information on zip files can be viewed here.

How do I transfer tracks to my iPod/MP3 player?

To transfer a file to an iPod, you will need to add it to your iTunes library. The file will be transferred to your iPod the next time you ‘sync’ your music.

The procedure for transferring downloads to an MP3 player varies according to the type of player you are using. You may need to consult the user manual or help pages for your player for detailed instructions.

If your MP3 player is linked to your music library, in most cases you will need to add a download to this library and it will be transferred to your player the next time you sync your music.

There’s something wrong with my download. What should I do?

Please contact our support team, including the details of the download you are having trouble with and the type of problem that you have experienced. Please do not purchase the download again as re-purchasing will not rectify the problem.

How do I download or transfer tracks to my mobile phone?

The procedure for transferring downloads to a mobile phone varies depending on the type of handset that you are using. You may need to consult the user manual or help pages for your mobile phone for detailed instructions.

If the music on your mobile is linked to your music library on your computer, in most cases you will need to add a download to this library and it will be transferred to your mobile the next time you ‘sync’ your music.

My download won’t play on my MP3 player or my phone.

If you have downloaded your music as a single (zip) file, you should make sure that you have extracted the files before you attempt to play them.

If you continue to experience difficulty transferring or playing your downloads on your MP3 player or mobile phone, please contact our support team, including the details of the download you are having trouble with.

My Account

I am having difficulty logging in.

If you are unable to progress beyond the login page after you have submitted your account details, this is likely to be caused by a conflict between our service and the “cookies†that your browser uses to communicate with our service.

To resolve this, we suggest deleting your cookies as follows depending on your browser:

1. Internet Explorer: Open Internet Explorer and to go Tools > Internet Options > General > Delete Browsing History > Delete All and tick the box: "Also delete files and settings stored...". You might need to restart your computer after doing this.

2. Firefox: Open Firefox and go to Tools > Clear Private Data, a pop up will appear. Tick the Cookies box then select Clear Private Data button from the bottom of the pop up. You might need to restart your computer after doing this.

If you continue to experience problems, please contact our Customer Services team.

I have forgotten my sign up email address and/or password.

If you have forgotten your sign up email address, please contact our Customer Services team.

If you have forgotten your password, you can reset it here.

How do I change my email address, password or other account details?

To change the email address, password or other details associated with your account, please go to My Account.

Do you store my credit card details?

If you purchased from us using a credit or debit card, the card information will be stored in encrypted form in relation to your account. This will mean that you will not have to re-enter the card details for your future purchases.

If you wish to have your credit/debit card details removed from your account, please contact our Customer Services team.

How do I change my subscription to your newsletter?

To change your subscription preferences for our newsletter, please go to My Account and click on the Other Details tab.

Can I delete/cancel my account?

We encourage you to keep your 7digital account so that you can always re-access the downloads that you have already purchased. However, if you wish to delete your 7digital account, please contact our support team.