Service Aggregator
The Service Aggregation use case is demonstrating the aggregation of SLA-aware telecommunication services, including third party web-based services. A common model is being used to define and manage all SLAs, and customer relationship management systems are being enhanced to personalise the business aspects of the SLA lifecycle. Business Negotiation is showcased in this use case, with User Profile awareness driving SLA customisation. Customer Negotiation of Quality of Service is also implemented.
Demo Video
See the latest Service Aggregation Demo Video here.
Business Scenarios
The use case is focusing on how multi-party, multi-domain SLAs for aggregated services can best be managed. The scope includes Telecoms Platform as a Service, Compute Platform as a Service and Software as a Service. The end goal is a dynamic new ‘Telecoms as a Service’ capability that offers customers personalised and dependable service.
Business Scenario: Wholesale SLAs for Banking
A recent trend in the Telco domain is to sell bundles of services to companies, large and small, including not only traditional telecommunication services but also emerging services such as Cloud computing. The Wholesale SLAs for Banking scenario demonstrates this ‘bundling’ of services being sold to enterprises and SMEs. In particular, SLAs are being applied where Telco capabilities are subcontracted.
Business Scenario: Integrating into Telecom as a Service
In the Integrating SLAs with Telecommunications as a Service scenario the aggregation of telco services with electronically mediated web services from external third parties is being prototyped. The resulting Service Delivery Platform can be considered to be Telecom as a Service.
As a first step to facilitate this aggregation the existing telco services listed are being encapsulated by SLAs. The voice and messaging categories can be seen as more atomic services, while the applications are already aggregations that are provided by traditional telco systems, making their offering as atomic services possible.
Once SLA-enabled, automated negotiation of customised service instances will be possible. If a provider cannot satisfy an entire service request immediately themselves, they may automatically subcontract to third parties that can help them meet the request, or propose alternative service offerings that may meet the customer needs.
Use-case Evaluation
The following tables illustrate key value dials and metrics being evaluated in this use case.
Resources
The following output of this work package is now publicly available:
