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Hi Shashank,
Like you, I am also interested in how airlines can use social media to their benefit. I have consulted for Aloha and Hawaiian and since then I have been highly interested in airline industry. Last year, I had a car accident and was in bed for 2 months. Thats when my eyes opened towards Facebook & Twitter. Since then, I have been trying to figure out how to link the two together. Today, I bumped into your site while reading an article on LinkedIn and frankly, you are already there where I want to be.
I have created a rough draft of some of my ideas on what airlines should do to on social media to improve their branding. I would like to get your idea on what you think about it. Please let me know where I can email you.
Thanks,
January 28th, 2010 at 8:54 amPrateek