OTRS
From Meta, a Wikimedia project coordination wiki
OTRS (Open-source Ticket Request System) software is used to handle queries, complaints, and comments from the public. Volunteers trusted to give courteous, helpful and accurate responses are given access to the system.
If you disagree with an action based on an OTRS ticket and would like it reviewed by other OTRS volunteers, then please log it at OTRS/review.
More volunteers are always needed. Information about volunteering for the English-language "info" queue can be found on OTRS/info-en recruiting, and a proposed introduction for new users can be found on OTRS/introduction. Otherwise, if you are an experienced editor and feel qualified to help answering emails in your language, please ask the contact for your language. If you would like an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.
There is also an IRC channel, private wiki, mailing list, and article monitoring system dedicated to Wikimedia OTRS.
Contents
[edit] Queues
- Note: This list is provided for informational purposes and is not up-to-date.
[edit] Foundation and chapters
Queue Details
Board This queue is no longer used; messages should be sent to the appropriate language queue or directly to the appropriate person(s) or committee.
Donations Incoming email regarding donations to the Wikimedia Foundation.
glam GLAM
wm-at emails relating to Wikimedia Austria
wm-au emails relating to Wikimedia Australia
wm-be emails relating to Wikimedia Belgium
wm-br emails relating to Wikimedia Brazil
wm-ca emails relating to Wikimedia Canada
wm-ch emails relating to Wikimedia CH
wm-cz emails relating to Wikimedia Czech Republic
wm-de emails relating to Wikimedia Deutschland
wm-ee emails relating to Wikimedia Estonia
wm-fi emails relating to Wikimedia Finland
wm-fr emails relating to Wikimédia France
wm-hu emails relating to Wikimédia Magyarország
wm-il emails relating to Wikimedia Israel
wm-in emails relating to Wikimedia India
wm-mk emails relating to Wikimedia Macedonia
wm-nl emails relating to Wikimedia Nederland
wm-nyc emails relating to Wikimedia New York City
wm-nz emails relating to Wikimedia New Zealand
wm-pl emails relating to Wikimedia Poland
wm-pt emails relating to Wikimedia Portugal
wm-ru emails relating to Wikimedia Russia
wm-se emails relating to Wikimedia Sverige
wm-ua emails relating to Wikimedia Ukraine
wm-uk emails relating to Wikimedia UK
[edit] Info
Queue Details
info-af General information in Afrikaans/Afrikaans
info-ar General information in Arabic/العربية
info-ca General information in Catalan/catalÃ
info-cs General information in Czech/Äesky
info-da General information in Danish/dansk
info-de General information in German/Deutsch
info-el General information in Greek/Ελληνικά
info-en General information in English or languages not covered by other queues, includes emails moved from the Board's queue. See also OTRS/info-en mission
info-es General information in Spanish/español/castellano
info-et General information in Estonian/eesti keeles
info-fa General information in Persian/Ùارسی
info-fi General information in Finnish/suomen kieli
info-fr General information in French/français
info-he General information in Hebrew/עברית
info-hi General information in Hindi/हिनà¥à¤¦à¥€
i‫nfo-hr General information in Croatian/hrvatski jezik
info-hu General information in Hungarian/magyar
info-it General information in Italian/Italiano
info-ja General information in Japanese/日本語 (ã«ã»ã‚“ã”)
info-ko General information in Korean/í•œêµì–´
info-ml General information in Malayalam/മലയാളം
info-nds General information in Low Saxon/Plattdüütsch/Nedersaksisch
info-nl General information in Dutch/Nederlands
info-no General information in Norwegian/norsk
info-pl General information in Polish/polski
info-pl-ban Information for blocked users in Polish/Informacje dla zablokowanych użytkowników - w języku polskim
info-pt General information in Portuguese/Português
info-ro General information in Romanian/română
info-ru General information in Russian/РуÑÑкий
info-sk General information in Slovak/slovenÄina
info-sr General information in Serbian/ÑрпÑки језик
info-sv General information in Swedish/Svenska
info-tr General information in Turkish/Türkçe
info-vi General information in Vietnamese/Tiếng Việt
info-zh General information in Chinese/ä¸æ–‡é‚®ä»¶
[edit] Permissions
Queue Details
Permissions Used for recording evidence that permission to release text or images under a free license has been received from a third party copyright holder.
permissions-commons Permissions related to commons media, in multiple languages
permissions-de German related permissions
permissions-el Greek related permissions
permissions-en English related permissions. More information at Guide to working the permissions-en queue
permissions-es Spanish related permissions
permissions-eo Esperanto related permissions
permissions-et Estonian related permissions
permissions-fi Finnish related permissions
permissions-fr French related permissions
permissions-hu Hungarian related permissions
permissions-it Italian related permissions
permissions-nl Dutch related permissions
permissions-pl Polish related permissions. More information at Guide to processing the queue.
permissions-pt Portuguese related permissions
permissions-ru Russian related permissions
permissions-sk Slovak related permissions
permissions-sl Slovene related permissions
permissions-tr Turkish related permissions
erby-sk Permissions for coats of arms of slovak municipalities
permissions-sr Serbian related permissions
[edit] Sister projects
Queue Details
Commons Commons information
Wikibooks Wikibooks information
Wikinews Wikinews information
Wikiquote Wikiquote information
Wikisource Wikisource information
Wiktionary Wiktionary information
[edit] Miscellaneous
Queue Details
Junk Spam. To train the bayesian filters for the spam detector.
Probably-Spam filtered email
Raw
Urgent-en Serious items (a subqueue of info-en).
bilderwettbewerb
issues
jobs CVs for WM positions
translation Translation related inquiries on the Foundation level; local project related requests are expected to go directly to the corresponding info queues.
dal-feedback Feedback address for the daily article mailing list
rma-tampa
spcomm Special projects committee
stewards Private requests to stewards, mostly oversight
strange stuff multilingual archive for the funniest and strangest emails. If someone wants to sell Wikimedia a 4000 year old human skeleton, it's a case for strange stuff ;-)
Noc Network troubles
photosubmission For people to send photos when they can't figure out (or can't be bothered to learn) how to upload and add images. See also en:Wikipedia:Contact us/Photo submission.
[edit] Donations
Queue Details
Wm-donations Inquiries related to donations to Wikimedia Foundation; accessible by various Foundation personnel as well as fundraising volunteers.
[edit] Press
Queue Details
Press-de For press enquiries in German, see Presse.
Press-fr For press enquiries in French.
Press-sv for press enquiries in Swedish.
Press-ro For press enquiries in Romanian
[edit] Wikimania
Queue Details
Wikimania Addresses for Wikimania organisation (cfp, registration, press, scholarships)
[edit] Wikipedia Ambassador Program
Queue Details
ambassadors-en Ambassador Program English Wikipedia
ambassadors-ind Ambassador Program India
[edit] OTRS administrators
Contacts — If you have any questions about applying, or anything else relating to Wikimedia OTRS, feel free to contact one of the people below. You can also email volunteers-otrs
wikimedia.org or join us on the freenode IRC network in #wikimedia-otrsconnect (web-based client available).
wikimedia.org or join us on the freenode IRC network in #wikimedia-otrsconnect (web-based client available).User Email IRC nickname(s)
