Speaking

Becky Carroll, president and founder of Petra Consulting Group/Customers Rock!, is an accomplished international speaker and is comfortable in a variety of global regions and cultures. Becky’s speaking strengths show themselves best in the context of social media, marketing, and customer loyalty. Her upbeat and effervescent delivery is backed by solid experience and a passion for the proven customer-centric concepts and processes she knows.

Becky is adept in a broad range of presentation formats, including keynotes, panel discussions, moderating, workshops, live broadcasts, and webinars. She has been a consistent and welcome presence at social media conferences, customer service events, vendor road-shows, marketing associations, and corporate meetings, most of which cut across a broad range of corporate profiles.

Becky has presented keynotes on behalf of Microsoft Business Solutions, Sage Software, Cisco Systems, the San Diego Ad Club, the Seattle Direct Marketing Association, First Logic, Smart CRM West, and ISPCON. She has been a speaker and panelist at popular social media conferences including SXSW Interactive, BlogWorld Conference and Expo, and Marketing Profs Digital Marketing Mixer. Becky has also delivered several successful webcast presentations for RightNow Technologies, iPhrase, LivePerson and Tech Target. In addition, she has facilitated highly-rated pre-conference workshops for CMP’s Call Center and Demo Conferences.

Kudos for Becky

“Becky came and spoke to the San Diego Ad Club about Social Media. We had an audience of 200 people. Becky’s presentation was thorough, compelling and funny. She kept everyone engaged for the entire 1 1/2 hours that she spoke. You may not have known much about Social Media when you entered the room but when you left, you felt like an expert. If you knew a lot, you left with a few extra tips/tricks in your pocket. Becky is terrific to work with and brings her passion for this topic with her. I really can’t say enough nice things about her. If you are looking for a terrific speaker don’t hesitate.” Cindy Saylor, SD Ad Club

“I recently heard Becky speak about using social marketing to build customer loyalty. In a very short time she covered an incredible amount of information with great passion and enthusiasm. Her knowledge seems endless (as are the opportunties of Web 2.0 applications.) I recommend her as a expert to guide any organization’s viral marketing efforts.†Jodi Rudick, ADvisors Marketing Group

Other Comments

“It was great to  have you present a complex subject in step by step fashion.”

“Becky, I truly enjoyed your session this morning. It was very relevant to our company.”

“Thank you. You are an amazing woman. I am in awe of your professional career. You’re a great role model for women.”

“Excellent presentation. Thoroughly enjoyable. Having more than moderate exposure to the CRM/CVM space, you’ve done what many fail to accomplish – provide understandable content. There are too many presentations by CRM gurus who do not understand the needs of the audience or wacky professors, with unintelligible multi-dimensional charts, making an already confusing space more complicated.”