Qwikster Rebaptized: Netflix’s Name Game With Disc-Only Subscriptions

By Tim Carmody Email Author 2:46 pm |  Categories: Video  | Edit

Here’s a new post title from Netflix’s company blog that wouldn’t have made sense five years ago, or even last July: “Now you can sign up directly for a DVD only plan.”

First, it’s all true. As of Thursday, new customers can sign up for a plan that includes unlimited DVD and Blu-ray discs by mail for $7.99 a month, with a free one-month trial. The trick is, you have to navigate to dvd.netflix.com, rather than Netflix.com or signup.netflix.com (which is where netflix.com redirects users who aren’t signed in).

Now, this actually isn’t so new. Netflix has offered a DVD-only plan at the same price for months. In fact, if you read the company’s famous July 2011 post announcing its forthcoming (and soon to be wildly unpopular) pricing changes, it outlines essentially the same procedure, even pointing to the same URL:

First, we are launching new DVD only plans. These plans offer our lowest prices ever for unlimited DVDs — only $7.99 a month for our 1 DVD out at-a-time plan and $11.99 a month for our 2 DVDs out at-a-time plan. By offering our lowest prices ever, we hope to provide great value to our current and future DVDs by mail members. New members can sign up for these plans by going to DVD.netflix.com.

Part of the decision to direct disc-only subscribers to a different URL was (and is) to funnel new Netflix subscribers into digital streaming. If you go to netflix.com or signup.netflix.com, you don’t even get an option to sign up for a disc-only plan. Netflix wants to sell discs-by-mail on top of streaming subscriptions, not separately — partly because it makes more revenue that way, and partly because the company’s priority is to boost subscribers for its now-flagship streaming video product.

But shortly after Netflix decided to rebrand its disc-only service as Qwikster, it actually became more difficult for new Netflix customers to sign up for disc-only plans.

For a while, the dvd.netflix.com address redirected to the placeholder Qwikster.com. But when Netflix cancelled Qwikster — partly because it made account and queue management even more convoluted — Qwikster.com began redirecting to Netflix.com. So it was nearly impossible to sign up for a new disc-only subscription over the web. Everything funneled back to streaming signups.

So what happened? DVD and Blu-ray subscriptions — whether standalone or paired with streaming plans — cratered. Netflix lost almost three million disc subscriptions between the third and fourth quarters of 2011. This wouldn’t be a problem except that disc subscriptions are still much more profitable than streaming video.

Plummeting disc subscriptions are the dirty little secret behind Netflix’s holiday-fueled bounceback in domestic subscription numbers. Some users dropped their DVD plans for streaming only. Others, upset that their prices had gone up, cancelled entirely. After years of disc-fueled growth, virtually nobody was signing up for new DVD plans.

That’s the problem the new signup service resolves. Netflix still needs to grow its streaming subscription base, so it’s always going to direct walk-in customers to streaming first. Every additional streaming subscriber translates both to Wall Street-friendly growth and overall streaming profit.

But there’s still a healthy, high-margin market for disc rentals, as Blu-ray adoption continues to grow and DVDs still remain the best choice to get any content in the world. Netflix can’t afford to lose the disc market to Blockbuster, Redbox or any other pretender.

Even if streaming is the future, optical media remains inseparable from our present. Qwikster clearly wasn’t the answer, but at least it began to address the right questions.

Organize Online, Hangout and Do New Things in Real Life: The New Social Networking?

By Beth Carter Email Author 2:40 pm |  Categories: Social Media  | Edit

Lifecrowd users learn card counting. (Photo courtesy of Lifecrowd)

Social networks have sucked in some 82% of the world’s online population, all missing out on life as they “socialize” in front of a computer screen. Right?

Not all social networking is purely virtual, however. Some sites, like Meet-up, help local groups organize, and Grouper gets whole groups of friends on fun dates. Grouper is mostly just an online dating site, though, and Meet-up is very interest-specific (New York City Knitters, Naturally Fierce ATL Natural Hair, DFW Neo-Hippies, etc.) or profession-specific. But moving away from strictly online interaction is just part of the evolution of social media.

Now there is a small startup out of L.A. called Lifecrowd which brings us full circle (sort of): It’s purpose is to use a social media model to arrange in-person group experiences of things you have always meant to do. It’s sort of a bucket list that you start checking off  as a 30-something instead of when you have one foot in the grave.

“It’s not a physical list that I have, but if there are things you’ve thought of doing for years, and here it is, that part is real,” Matt Alexander, a 32-year-old beta Lifecrowder based in LA, told Wired. “Card counting seems like one of these. For 15 bucks you can do that.”

Somehow, nothing exactly like this — an online service encouraging members to get offline — was out there, according to Lifecrowd co-founder Allyson Pizula. And, she says. “We’ve seen a shift of everyone living online and not really interacting with people who aren’t friends or making new friends,” Pizula told Wired. “It makes people get in ruts.”

So, this encourages and then sort of goads and dares you commit to getting out there and doing new things. And actually doing them, for a change.

Every activity is created by a “host” (a user on the site) who organizes the event, sharing skills and interests with the other users. The groups are meant to be casual — so relax, no one cares if your sushi-rolling skills aren’t up to par, or if you can’t make it up the rock wall.

So far the most popular activities have been “indulgence” activities, like beer-tasting, chocolate making and wine pairing. But, Pizula said, more eclectic events of the ”I-saw-that-once-and-have-always-wanted-to-do-it-but-never-knew-how” ilk — like ping pong lessons, horseshoes, or how to be like Bruce Lee — are gaining popularity as well. It’s not about giving back, but volunteering is also represented on the site.

For L.A., this seems ideal seems perfect. Beach volleyball and outdoor yoga can happen year round. It will be interesting to see how the activities adapt to less weather-friendly, cities like New York and Chicago, but one can only imagine there will be a shift to an even bigger number of indoorsy things.

 

Add it Up: Crunching Numbers for Apple, Amazon, Netflix and Jeremy Lin

By Tim Carmody Email Author 6:45 pm |  Categories: Commerce, global business, Video  | Edit

Image by Seattle Municipal Archives, used under a Creative Commons license

Netflix, Apple and Amazon compete for sales, customers and attention. They’re also profoundly connected.

All three companies share the same partners, run apps on each others’ devices or host their services, and develop viable new business models that can scale to match their global ambitions.

Also, all three are throwing off numbers that can make your brain hurt.

Can you have more Netflix subscribers than you have households?

Netflix is the youngest and smallest of the three companies, and has the simplest business model. Netflix CEO Reed Hastings just tweaked a slideshow the company uses to explain its business to potential new hires.

The whole presentation offers a remarkable overview of the transforming landscape of digital media today, from streaming companies like Netflix to TV networks, device makers and telecoms. In the slideshow, Hastings also announces a stunningly ambitious goal for Netflix: 60 to 90 million domestic subscribers for its streaming video service.

That’s two to three times HBO’s subscribers, which Hastings pins at approximately 30 million. (A year ago, HBO had an estimated 28.2 million, according to SNL Kagan.)

In fact, that multiple is how Hastings generates his target number. He argues that Netflix, which currently boasts 21.67 million streaming and 24.4 million total subscribers in the U.S., has a higher upper limit for subscribers than HBO.

Like HBO, Netflix largely serves to “augment rather than replace the $80 video package” of cable or satellite, Hastings says. But unlike HBO, Netflix isn’t bundled with a cable service, and is less expensive ($8 for Netflix versus $10 or more for HBO). Hastings also argues that Netflix also offers a broader range of content choices, especially kids’ and family programming, and value-added digital-first services like recommendations and social media integration. “So Netflix USA should grow to 2-3x of HBO,” Hastings’ slide concludes.

Subscriber growth is definitely crucial to Netflix’s success. Its old model of mailing DVDs domestically has been high-margin but growth-capped. Its streaming service has low margins but high potential growth, especially internationally. What’s more, as Hastings points out, the company needs its domestic streaming business to generate profits to acquire more content and build up its international business. And Netflix typically licenses content with a lump sum payment rather than a per-user cost, so after administrative costs, every new subscriber is effectively pure profit.

The problem with Netflix’s goal isn’t the model, but the arithmetic. Netflix typically sells one $8 monthly subscription per household, which can then be used on a wide range of devices. That’s its value. But as of 2010, there were only about 115 million total households in the U.S. Roughly a third of those households don’t have broadband internet, and up to 10 percent have no access to broadband. So now we’re down to only 78 million households who could even use Netflix online.

Under those conditions, 60 million subscriptions is unlikely and 90 million virtually impossible. The only way Netflix could reach numbers like that is if one of three things happened:

U.S. broadband penetration approached 95 percent or more; The U.S. underwent a significant population boom; Netflix aggressively courted signing up multiple subscribers per household.

The latter is possible, but only if Netflix became a significantly different and more complicated service from what it is today. Accounts could be tied to individuals rather than households, to individual devices, or to multiple tiers of content. Netflix has steadily resisted the last approach, and customers would loudly protest either of the others. Even capping the total number of devices a single account can share, as Apple does with iTunes’ content and Amazon with Kindle’s, could trigger another subscriber revolt.

But Netflix simply has nowhere else to go — no other revenue streams it can grow and no real way to sell anything beyond its base service to its most loyal customers.

Unless Netflix, against all odds, begins offering its own internet services. In the slideshow, Hastings talks longingly about ISPs’ low competition and high monthly rates, and fearfully about the possibility that they might throttle streaming video or charge customers by the gigabyte.

The cap on Netflix’s growth is almost entirely a function of bandwidth penetration by ISPs. Meanwhile, these ISPs and telecom companies are making huge profits based on demand for high-bandwidth connections needed to stream video.

For sheer survival, Netflix needs to get more aggressive in bringing unlimited bandwidth to more users in the U.S. “The best way to predict the future is to invent it,” Hastings writes, quoting computing pioneer Alan Kay.

That doesn’t necessarily mean Netflix-branded broadband, which could be hard to implement, run afoul of net neutrality concerns, and lose money anyway. But crazier things have happened. Remember Qwikster?

Prime Suspect: How many subscribers does Amazon have?

Amazon doesn’t need subscribers to its streaming video service as badly as Netflix does, because the company has plenty of other ways to make money from its customers, and Amazon Prime subscribers are some of its most loyal.

Still, nobody at Amazon could have been happy to read “Amazon Is Said to Have Fewer Prime Members Than Estimated” at Bloomberg on Thursday.

Continue reading “Add it Up: Crunching Numbers for Apple, Amazon, Netflix and Jeremy Lin…

The Future of Reading, From Avant-Garde Poetry to Sportscenter

By Tim Carmody Email Author 6:13 pm |  Categories: Books, Magazines, Media Hit, Television  | Edit

NEW YORK — On Tuesday, I gave a keynote address at the O’Reilly Tools of Change (TOC) conference on the future of publishing.

Jean-Honoré Fragonard, "Jeune fille lisant" (A Young Girl Reading). Photo: Wikimedia

The title of the talk was “Changing Times, Changing Readers: Let’s Start With Experience.” In it, I try to draw on my own experience writing about a huge range of media, from literature to television, to offer some context for new experiments in reading.

After all, we’re reading everywhere, not just in books or magazines or newspapers, or on e-readers and tablets or even smartphones, but walking down city streets, searching for movies on Netflix, and on our television screens. We’re living in an age not just of hypertext but hyperliteracy. We have to try to understand both how to keep the promises of everything we’ve achieved in the past and enlarge the possibilities what we can do in the future.

The whole TOC conference was remarkable. I’ll have plenty of more stories to share related to it later this week.

Meanwhile, please enjoy this guy walking around on stage in a sweater and a big red beard, talking and moving his hands around and trying as hard as he can not to forget what he was just about to say.

For Valentines Day, Some Wandering Eyes

By Beth Carter Email Author 5:13 pm |  Categories: Future Shock  | Edit

The male gaze plot from looking at Match.com

In a time when many people are spending less and less time meeting and connecting in real life, and more and more time connecting online, there’s a new study that basically says men are shallow and women are looking for partners of substance.

Yeah, not news. Happy Valentine’s Day.

The project, conducted by Tobii, a eye tracking and eye control technology firm, and AnswerLab, a user-experience research firm, hoped to use an eye-tracking device to see how men and women differ when they look for dates online.

The study revealed that when looking at potential dates on Match.com and eHarmony.com, men spend 65 percent more time looking at photos in user profiles than women. And on the flip-side, women spend 50 percent more time reading the person’s information, like their background or interests.

The study included 39 individuals, 18 female and 21 male, who were intercepted at Cafe Venue in San Francisco. The participants were then interviewed before and after viewing dating profiles. Their eyes wandered, and their gaze patterns were tracked as they went.

Some fun facts from the study:

Women are more careful when browsing dating profiles The women spent an average of 84 seconds on each profile to see if it was a match, while the men looked for an average of 58 seconds A profile that has background and personal information at the top was seen as more personal, while a profile that shows a list of traits was seen as “businesslike.â€

Now that these trends have been revealed, the researchers are offering advice for online daters. First — and also not really  news — choose your photo wisely. Second, consider what information to emphasize when choosing what site is best for you; different page designs affected how the participants viewed the profiles.

Most of this should go without saying. If you’re serious about finding someone online that’s truly compatible, you should be taking the time make your profile honest, yet curated. That said, did we really need a study to reinforce these stereotypes of men and women? Ok, so guys evaluate looks as the first step into their selection process, but doesn’t everyone, and isn’t this the same as meeting someone in a bar, or at yoga?

Either way, it’s a nice reminder to take care in how you present yourself to the world, even if OK Cupid (as reported by Gawker) did find out that the duck-face gets dates.

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