William Bumbernick

Unified communications, UC, "bridging the gap," communications and collaboration, integrated communications ... it's being talked about everywhere - magazine articles, news snippets, tradeshows, software manufacturers and hardware manufacturers, among others. If you are in the phone, e-mail, chat, mobile or any other communications-related business, you're being barraged by the term "unified communications." There is a wide disparity in perceptions in the marketplace as to what unified communications (UC) really is. The big picture is that UC is bringing in voice, video, workflow applications, social networking, etc. - all different forms of communications - to mediate one solution or interface. This is not an easy task, as it takes a lot of time, and companies need to chip away at each of these, working to get each one under their wings. As the hosted IP communicat... (more)